Wassim

I created these ITIL flashcards by myself. They helped me to remember the most important topics and to pass the exam. To hide the answers (and encourage you to make an effort), I got inspired from a technique that I discovered on Cisco Dreamer’s blog . To see the answer, highlight the text after the “A:” letter. Enjoy! Q: Define a Service . A: A means to create value to customers Q: What does a service do? A: A service allows the customer to get an output, without forcing him to own the costs and risks, Q: true/false: a service is durable A: False; a service is highly perishable, if not consumed when needed Q: What’s the impact of the ITSM on an company that uses IT? A: With ITSM, a company becomes an IT Service Provider, instead of a technology provider Q: To which type of customers does a service provider provide services to? A: both internal and external customers Q: Define ITSM. A: ITSM: a standardized set of methodological capabilities that allow an organiza...

For Which Purpose do we Need it? A Microsoft Loopback adapter is useful during home lab creation. If you study for any networking exam such as Cisco, then you may need to emulate subnets in order to see how end points communicate with each others across routing or firewalling devices. That is exactly what I am doing in my eve-based home lab. If you read my older posts, all the subnets you see are based on Microsoft Loopback adapters. Creating a Microsoft Loopback Adapter Here is a method to create a Microsoft loopback network adapter in Windows. I executed this process on Windows 7. Therefore, I don’t know what it would look like in Windows 10.   Go to Control Panel –> Device Manager In the Device Manager menu, right click on the icon that has your computer name and select Add Legacy Hardware In the Add Hardware Wizard , accept the warning and click Next : Select the second radio button that says Install the hardware that I manually select from a list (Advanced) and cl...